During an online briefing on December 22, the Ho Chi Minh City Department of Health officially introduced a specialized technical system for receiving and responding to community feedback. This initiative is part of a digital strategy aimed at optimizing the interaction between medical institutions and patients.
The system operates on an automatic classification mechanism that tracks the progress of issue resolution in detail. All citizen feedback and the corresponding corrective measures taken by hospitals will be updated publicly every week on the medical sector’s official portal. This transparency is intended to create an independent monitoring channel, encouraging healthcare units to self-adjust their professional conduct and operational procedures.
City health officials emphasized that participation in this system is mandatory for all public and private hospitals in the area. The effectiveness of handling feedback will serve as a key metric for evaluating the management performance of hospital leaders and determining periodic quality rankings. The ultimate goal is to build a professional medical environment where bottlenecks are detected early and resolved thoroughly based on real-time data.