Speaking at the Vietnam Innovation Investment Forum (VIPC Summit) 2026 held on May 28 in Ho Chi Minh City, Deepanshu Madan, CEO of Pharmacity, announced that the major pharmacy chain has officially crossed into profitability. The turnaround milestone was achieved through a comprehensive portfolio re-engineering, data-driven store optimization, implementation of Artificial Intelligence (AI) technologies, and strict financial discipline, moving away from short-term scale expansion.
The primary financial parameters, operational metrics, and public-private partnership (PPP) frameworks driving Pharmacity’s metrics feature:
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Portfolio Shift and Margin Optimization: Executive leadership executed a comprehensive restructuring of its product lines, pivoting heavily toward healthcare items, vitamins, and premium cosmetics. This tactical repositioning successfully drove the chain’s overall gross profit margin to 28.5%.
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Data-Driven Retail Footprint: The selection and rollout of new retail venues were strictly managed using data analytics, enabling stores launched between 2024 and 2025 to near their operational breakeven points. The system captures a significant foundational asset of 19 million loyal ecosystem customers.
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Breakthrough Financial Indicators: Pharmacity documented positive system-wide EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization) beginning in the fourth quarter of 2025. Moving into the first quarter of 2026, the chain sustained its upward momentum, charting aggregate revenue growth above 35% alongside a 20% surge in revenue per individual storefront. The corporate human resources philosophy was simultaneously updated from “growth at all costs” to efficiency-first performance, indexing compensation directly to net profit.
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Digital Workflow and AI Automation: The organization deployed corporate technology assets to automate core workflows, launching intelligent inventory management setups and integrating Artificial Intelligence (AI) models designed to assist in prescription reading.
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Public-Private Healthcare Infrastructure Integration: Beyond localized commercial goals, corporate leadership positions Pharmacity’s macro-scale retail network as an essential extension of national healthcare infrastructure by ensuring price transparency, digitizing prescription systems, and guaranteeing pharmaceutical storage quality nationwide. The structural format is projected to serve as a vital blueprint for public-private partnerships (PPP), complementing national social security and sharing financial burdens with the public health budget.