At the 115 Emergency Center in Ho Chi Minh City, the early days of the New Year are not for rest but are a peak period with thousands of urgent calls. Dispatchers serve as the first link in the survival chain, providing direct first-aid instructions to utilize the “golden hour” before an ambulance reaches the scene.
Pressures from the field and psychological barriers Statistics show that while traffic accidents have trended downward, incidents involving domestic accidents, firecrackers, and exacerbated chronic illnesses have risen. A significant challenge for dispatchers is the state of panic among relatives. Many callers can only sob or lose their composure, requiring dispatchers to possess strong psychological skills to calm them down and provide precise instructions.
Technological applications in pre-hospital care For the past three years, the system has integrated a live video call protocol. This technology allows nurses to observe the scene and guide bystanders through complex techniques such as cardiopulmonary resuscitation (CPR) for cardiac arrest, electric shocks, or treating severe wounds from explosives. Proper on-site first aid has helped many patients regain a pulse before professional medical teams arrive.
Coordinating role in a smart healthcare system Today’s 115 dispatchers act as interdisciplinary coordination hubs. During large-scale incidents like fires or mass casualties, they connect directly with emergency numbers 113 and 114, while issuing “red alerts” to hospitals to prepare receiving resources. With a volume of approximately 1,500 calls per day (a 30% increase from normal days), this team works 24/7 to ensure no request for help is missed amidst the noise of harassment calls.
Source: https://vnexpress.net/tong-dai-vien-115-va-nhung-cuoc-goi-hoang-loan-ngay-tet-5040898.html